Categories
Misc

TERMS AND CONDITIONS OF USE

Our terms are pretty simple, you order, we deliver! We are available to you 24/7! We’re a small business in California with high customer service standards, we welcome and encourage you to contact us at any step of the order process if you have any questions.

  • All sales are final
  • Returns are permitted by RMA approval only (15-30 days depending on product)
  • Products are brand new, never reconditioned
  • Cancellations made after midnight EST / day after purchase are subject to a minimum $5 and up to 5% processing fee

Credit Card Statement

All credit card transactions will appear on your credit card statement as “MyBatteryPlace.”

Your Personal Information

We do not store your credit card information! We do not share/sell your personal information. In order for the shipment to occur we need to share your shipping info with our distributors (if drop-shipped from manufacturer) and our shipping carrier(s). No third party in the distribution chain will ever use, share, or sell your contact information for any purpose other than delivery of the shipment.

Order Cancellation

Do to our quick shipping all sales are final and we cannot guarantee any cancellations can be made, please attempt to contact us, we will do what we can to assist you and cancel if possible. If the order has been processed at a warehouse the return policy comes into effect. X-Treme Scooter and/or any orders over $500 may not be canceled at any time once an order has been submitted.

Return Policy

Returns are limited to 15-30 days from purchase (depending on item ordered) and MUST have an attached RMA number which may be obtained via email or phone. Shipping is paid by the customer and MUST have tracking for a valid return, once the returned product arrives at the warehouse and the battery is inspected as damage-free, reversal of charges are made as soon as possible (minus any shipping fees shared by MyBatteryPlace.com if applicable). All returns are subject to a minimum 20% restocking fee. Additional fees may be assessed based on the condition of the returned item. Returns should be re-packaged due to the possible breakdown of original shipping materials during shipment. If you remove the terminal protectors you must put them back on firmly. If terminals are bent when we receive a battery return, no refund will be issued. We do not accept returns damaged in shipment, the shipping party is responsible for the arrival condition. You must obtain an RMA from MyBatteryPlace.com for ALL returns, no exceptions. Returns without valid RMA numbers are not our responsibility and will not be refunded. Any battery that is returned that does not match the date of manufacture as the battery which buyer originally received will not qualify for a refund. If the buyer tries to pass off an old order, or an order from another merchant purposefully, they will be placed on a list and disqualified from making future orders. LifePO4 batteries may not be returned for refund, a store credit may be issued in the case you wish to return this cell type and only allowed on a case by case basis. All shipments that are marked refused and returned without previously approval are subject to a 75% restock fee. After an order is placed you must make contact if you wish to return an unused product.

Disclaimer: You have 24 hours from the date of receiving product to notify MyBatteryPlace.com of defective/damaged merchandise no matter the manufacturer. Save the original packaging and take pictures of the merchandise/damaged packaging. Arrangements will be made for pick-up of the package and a shipment of replacement products wioll be made immediately.

Our replacement products may not be the Original Equipment from the Manufacturer (Original Brand), however they are tested and are certified to be 100% OEM compatible with the referenced parts. Many times our manufacturers products are the only replacement if the OEM no longer supports a particular device. Returns for items based on the reason that it is not from the OEM will not be honored. Any return that is received will be subject to a minimum 25% restocking fee for violating these terms. All shipments that are marked refused and returned without previous approval are subject to a 75% restock fee. After an order is placed you must make contact if you wish to return an unused product.

Warranty

SLA batteries have a one year replacement warranty. Some manufacturers such as Moto Batt, Moto Classic and Amstron offer two year replacements warranties. Warranty covers manufacturer flaws which are almost always immediately evident upon installation and first few battery discharge and recharge cycles. If you experience failure during normal usage we will replace the battery through a warranty exchange, customer pays shipping for replacement part(s) ($14.95 to cover shipping and processing), RMA process may apply. MyBatteryPlace.com may also require customer to cover any replacement costs in addition to shipping depending on certain criteria. Please retain proof of purchase date. Defective merchandise (DOA) that is covered under warranty may be returned for in-store credit or replacement. Credits will be issued at prices in effect at the time that merchandise was purchased at MyBatteryPlace.com. If a battery arrives DOA, MyBatteryPlace.com may pay to ship the bad product back for testing, if customer misuse or damage is not suspected we will replace the battery at no charge. The warranty does not cover malfunctions resulting from misuse tampering, modifications or accidents, nor does it cover normal wear (ie; you had a power outage and the battery backup function was triggered in your UPS, you ride your scooter or e-bike everyday and after 11 months it won’t take a charge, you discharged and recharged your battery for several months and no longer get as much usage as when it was new). SLA batteries can last for as long as 5-6 years in a standby situation such as UPS or home alarm. When used daily SLA batteries will only perform at peak performance capacity for 150-200 cycles, you may see a performance loss at as little as 10-50 cycles if improper charging or over discharging of batteries has occured. NEVER drain an SLA battery completely, this will do irreversible damage! SLA batteries perform best if discharged no greater than 50% and then recharged immediately to 100%.

My Battery Place / MyBatteryPlace.com reserves the right to deny warranty claims based on misuse and/or physical damage caused by overcharging, deep discharge or discharged-state storage, or if the battery has been used in experimentally used or used in a product that is not cross referenced on this website. This is not a no questions asked warranty, you may be required to test and/or ship the suspected bad product back for testing. Please email or call for a return to manufacturer authorization (RMA) number. All cartons must have a return authorization number marked on the outside of the box. Unmarked cartons will be refused and no refunds/exchages will be made.

MotoBatt Warranty

All MotoBatt batteries come with a full 2 year replacement warranty. To process a warranty we will need to record some information about the type of failure and have the battery ‘lid’ returned. In most cases there is no need to return the battery. A replacement can be processed and shipped to your location for $16.95 (to cover shipping and processing, this fee may be waived at our discretion). Customer may be required to test battery and be given instruction and troubleshooting assistance in order to obtain actual quality of product. My Battery Place / MyBatteryPlace.com will require that the top plate be removed by customer and returned to manufacturer as proof that the battery has actually failed.

WARRANTY, SCUFF SPECIAL:

Occasionally we have batteries that are cosmetically damaged (scuffed) during shipment, these batteries are 100% quality, just butt-ugly. Although each battery is tested for quality before shipment, we offer a 6 month replacement warranty (you pay actual shipping only).  If for any reason other than misuse the product fails to perform in a cross referenced application, we will replace the battery(ies) free of charge. Customer is responsible for return of failed product and pays actual shipping costs to send a replacement. This warranty length varies and is listed on a per item basis (see warranty duration information on product page).

Password Reset

If you lose your password at any time, you may call us to reset it or use our simple password reset. If phone reset, you must have an active account and confirm information held therein.

Pricing Accuracy

At any time, an order may be canceled due to pricing error. If a transaction with gross price error is attempted, your credit card will not be charged or will be refunded once pricing error is discovered. If we are at error, a minimum 10% discount will be offered on adjusted price.

Credit Card Charge-backs

We will take care of any issue you have, give us a chance to satisfy your complaints by calling or emailing.

Categories
Misc

X-Treme Scooter Terms/Warranty

All X-Treme warranties are handled by X-Treme Scooters

 

X-Treme Scooters Electric Bicycle Regulations/Shipping Terms/Warranty

 

Federal Regulations

Shipping Terms

Download Warranty – updated Sept. 2013

Categories
Misc

Shipping Terms

Same Day Shipping for most orders placed prior to 2pm EST.

When possible, My Battery Place will process and ship orders same day. If an item needs to be drop shipped (some larger batteries may be sent from a closer fulfillment center) there may be a 2-3 day delay before shipment. If an item will take more than 3 business days to ship, we will make every effort to inform you. Priority handeling is available to choose during checkout, this is not next day delivery, this is priority handeling – your package will leave at the next available pickup from our carrier – same day or the next business day depending on time of order (Most mobilty, powersport and UPS batteries qualify). Next day or UPS Red Tag shipping is available just call us at 661-368-5590, the time of delivery is based upon the time of order and done on a case by case basis. Packages are generally packaged and shipped within 12-96 hours of receipt of payment and are shipped via UPS/USPS/FedEx with tracking and delivered by carrier without signature. If you prefer delivery by UPS/USPS please contact us. Whichever shipment choice you make, we will provide you with a link to track your package within 24 hours of your order leaving the warehouse. (We send them as soon as a packing slip is created, many times before UPS has made it back to their facility, so by following the link you may see this: A UPS shipping label has been created. Once the shipment arrives at our facility…If you see this it only means that we are on top of giving you the tracking as soon as possible or that your item will leave the next business day, please check back late that evening or the next day for a better ETA.)

Free shipping is available on most battery orders over 80$ total roduct cost. We pay a portion of the shipping costs on each and every order and have fees fixed at a flat-rate for as little as $8.95 depending on weight. We ship to anywhere in the contiguous USA, plus Alaska, Hawaii, Guam and Puerto Rico. We also ship to Canada and Mexico, just call us! Rates vary for orders over $150 or 40 lbs. For Alaska, Puerto Rico & Hawaii the flat rate up to 20 lbs. is approx $14.65. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them if in separate orders.

Our packaging warehouse takes great pride in their part of the logistics chain and will package the product with care. If a product becomes damaged by carrier in transit, the customer is NOT responsible and may return the product free of charge via RMA*. You must inform us within 24 hours of receipt in order to receive a replacement battery due to damage.

* RMA: Return Merchandise Authorization

We Sell and Ship Batteries to APO/FPO/DPO, USA (ALL STATES AND TERRITORIES), CANADA/MEXICO (Must Call or email). All 50 States plus Puerto Rico & Guam: Alaska (AK), Alabama (AL), Arkansas (AR), Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Categories
Misc

Customer Feedback & Reviews

“Prompt and courteous service – I will order again from this provider”
Georgia E., August 15, 2013

“Delivers fast good transaction.”
carlos , July 13, 2013

“delivery was prompt”
randy ridley, July 8, 2013

“good product, fast and easy transaction”
Diana R. Kenworthy, July 5, 2013

“Item as described”
Helena W Guest, July 3, 2013

 

Thank you so much…I work for a sales website and getting a response on a Sunday and so accurate amazes me. I work every day so I know how the business works.. I definitely appreciate your help and accuracy. TY,
Martha B

These guys really did right by me. Fixed an order I messed up and shipped same day. EXCELLENT customer service. If you need new batteries I highly recommend them. Thanks Johnathan!
Nathan – Forsbach Productions

Just wanted to say thanks. Battery got here less than an hour ago and I installed it into the UPS and have it up and running. Works Great! Thank you for the fast service,
Derrell H.

I received battery on time and in good condition.
Thank you, Todd L.

I received my batteries yesterday and wanted to say thank you for getting them out and to us so soon! Celeste P.

 

Our business is yours for as long as we need batteries. Your customer service is top-notch and very courteous. Thank you for the time you spent putting together quotes, we will be back very soon. James

 

I want to thank you for the quick shipping; I ordered just yesterday, I REALLY didn’t expect them this soon! All 8 are now powering my IBM UPS. Gerry

 

I cannot believe you hand-delivered them to me! When I ordered I didn’t even notice that you were in town. You guys are so sweet! Thank you!! Ruth

 

You live up to what you say!!! Your Razor upgrade worked like a charm, my son is riding for at least 22 minutes longer! I have some security batterys that need replacing soon, call you again! Stacey J.

Categories
Misc

GENERAL SCANNING

General Scanning
Medical Grade Sealed Lead Acid Batteries for GENERAL SCANNING Devices
Categories
Misc

GAMBRO ENGSTROM

Gambro Engstrom
Medical Grade Sealed Lead Acid Batteries for GAMBRO ENGSTROM Devices
Categories
Misc

FUKUDA DENSHI

Fukuda Denshi
Medical Grade Sealed Lead Acid Batteries for FUKUDA DENSHI Devices
Categories
Misc

FRANZ MEDICAL

Franz Medical
Medical Grade Sealed Lead Acid Batteries for FRANZ MEDICAL Devices
Categories
Misc

FISHER

Fisher
Medical Grade Sealed Lead Acid Batteries for FISHER Devices
Categories
Misc

FERNO-ILLE

Ferno-ille
Medical Grade Sealed Lead Acid Batteries for FERNO-ILLE Devices